Here we have compiled frequently asked questions about our Keycloak as a Service. Would you like to learn more about our offering? Then simply contact us.
1. Who is responsible for the technical operation of Keycloak at intension?
You don’t have to worry about a thing — we take care of everything for you. That means installation, updates, monitoring, backups, and maintenance are all our responsibility. So you can focus entirely on your applications.
2. How does pricing work?
It’s simple: you don’t pay per user. Our pricing model is based on the required performance—for example, the average number of authentication requests per second. Whether you have 30,000 or 3,000,000 users, the price remains the same. This gives you maximum planning security.
3. Is the service highly available?
Yes. Our dedicated environments are designed for maximum reliability. With multi-node clusters, distributed zones, and 24/7 monitoring, we ensure that your Keycloak instance is available at all times. For regulated industries, we guarantee response times of less than 30 minutes.
4. Will I receive personal support?
Absolutely. Our experienced team of Keycloak experts is here to assist you personally—from the initial consultation to migration and ongoing operation. We also offer optional 24/7 support with guaranteed response times.
5. Can I customize my Keycloak instance?
Yes, without restrictions. Starting with the “Extended” plan, you get full access to the master realm. You can create your own realms, manage global settings, and integrate your own extensions (SPIs, themes) – all according to your requirements.
6. Are common authentication protocols supported?
Of course. Our service supports all standard protocols such as OpenID Connect, OAuth 2.0, and SAML 2.0. This allows you to seamlessly integrate Keycloak into your existing system landscape—whether it’s a modern web application or a legacy system.
7. Which regulatory requirements are being met?
We are ISO/IEC 27001:2022 certified and our platform is GDPR compliant and fully DORA ready. Your data remains in the EU with the host of your choice, and we meet the highest standards for data protection, auditability, emergency management, and availability – ideal for regulated industries such as banking, insurance, or critical infrastructure.
8. Is there support for user management and setting up authentication processes?
Yes! With EasyCloak, we offer you an intuitive extension for simplified user administration—for your support team or even your customers. EasyCloak provides preconfigured authentication flows for secure login with the best user experience. With EasyCloak, you can easily implement delegated administration, login with passkeys, and 2FA management—without any development or effort on your part.
9. Can I use existing extensions?
Definitely. Upon request, we can provide you with tried-and-tested Keycloak extensions. Whether approval workflows, life cycle management, authenticator flows, or identity broker integrations—many use cases can be covered directly through our curated extensions.
10. What about security and updates?
We offer genuine LTS support for your Keycloak version. This means continuous monitoring for security vulnerabilities (CVEs), rapid provision of fixes and backports – without the upgrade pressure you get from other providers. You stay secure and stable without having to constantly upgrade to the latest release.
