Real-world insights – CIAM for millions of customer users

In our digitalised world, with particularly strict requirements for data protection and security in Germany and the EU, companies face the challenge of managing their customers’ data securely.

Reading time: 2 minutes


Customer Identity & Access Management (CIAM) – A necessity in the digital age

Our look at how Deutsche Telekom, Germany’s largest IT service provider, uses Customer Identity and Access Management (CIAM) to improve customer satisfaction, reduce costs and minimise security risks.


From IAM to CIAM – a necessary step?

While Identity and Access Management (IAM) manages the internal users, i.e. the employees of an organisation, CIAM enables the identification and access management of external users such as customers, partners and service providers. There are few modern solutions like the one from intension. This is because it can be used successfully and efficiently in both areas of responsibility.


The CIAM journey of Deutsche Telekom

Deutsche Telekom recognised the benefits of centralising its identity and account management early on. Originally, the focus was on managing its own employees, but today it also uses the solution based on intension’s IAM building block to connect external business partners – thanks to its high stability and flexibility.


intension – CIAM pioneer with proven solutions

The decision to work with intension again was more than logical due to the high demands on scalability and security. The jointly developed CIAM solution not only secures access for employees and external business partners, but now also manages more than 11 million customer identities.


Ease of use and cost savings

One highlight of this solution: the increased level of user-friendliness. Thanks to Single Sign-On (SSO), users can use all applications with just one login. In addition, the self-service portal, designed according to the latest UX requirements, saves costs. Since users can now do more than just change their password themselves, the user help desk is noticeably relieved.


intension – The preferred CIAM partner

intension proves its competence in this area with the successful implementation of the CIAM solution at Germany’s largest IT service provider. If you have any further questions about CIAM, the intension team of experts will be happy to help.

Weitere interessante Beiträge

WordPress development von WordPress agency aceArt.